Table of Contents
1. Overview
Centroid Solutions ('we,' 'our,' or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.
By using our services, you agree to the collection and use of information in accordance with this policy. This policy applies to all users of our website and services, including clients, prospects, and visitors.
We provide brand identity, package design, mockup design, brand graphics, and brand migration services. This policy covers all aspects of our business operations and client interactions.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email, phone, address)
- Business information (company name, role, industry)
- Project requirements and specifications
- Payment information (processed securely through third-party processors)
- Communication preferences
- Feedback and testimonials
2.2 Technical Information
We automatically collect certain technical information:
- IP address and location data
- Browser type and version
- Device information and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
- Referral sources and exit pages
2.3 Project-Related Information
For our design services, we may collect:
- Brand assets and materials
- Design preferences and requirements
- Target audience information
- Competitive analysis data
- Project timelines and budgets
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Delivery
- Providing brand identity and design services
- Creating package designs and mockups
- Developing brand graphics and materials
- Executing brand migration projects
- Project management and communication
3.2 Business Operations
- Processing payments and invoicing
- Customer support and service improvement
- Quality assurance and project reviews
- Legal compliance and contract management
- Business analytics and reporting
3.3 Marketing and Communications
- Sending newsletters and updates (with consent)
- Marketing our services and portfolio
- Responding to inquiries and consultations
- Testimonials and case studies (with permission)
- Industry insights and educational content
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing and financial transactions
- Cloud storage and data hosting
- Email marketing and communication platforms
- Website analytics and performance monitoring
- Customer support and project management tools
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations and court orders
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our terms of service
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement comprehensive security measures to protect your information:
5.1 Technical Safeguards
- SSL encryption for data transmission
- Secure cloud storage with access controls
- Regular security audits and updates
- Firewall protection and intrusion detection
- Multi-factor authentication for team access
5.2 Operational Security
- Employee training on data protection
- Limited access on a need-to-know basis
- Regular backup and recovery procedures
- Incident response and breach notification protocols
- Secure disposal of sensitive information
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to maintaining industry-standard protections.
6. Data Retention
We retain your information for different periods based on the purpose and legal requirements:
6.1 Client Project Data
- Project files and deliverables: 7 years after project completion
- Communication records: 5 years for business purposes
- Payment records: 7 years for tax and accounting purposes
- Contract documents: Duration of contract plus 3 years
6.2 Marketing and Analytics Data
- Website analytics: 26 months (Google Analytics standard)
- Email marketing data: Until unsubscribe or 3 years of inactivity
- Lead information: 3 years from last contact
- Cookie data: As specified in our cookie policy
6.3 Data Deletion
After the retention period expires, we securely delete or anonymize your information. You may request earlier deletion of your data, subject to legal and contractual obligations.
7. Your Rights
You have the following rights regarding your personal information:
7.1 Access and Portability
- Request access to your personal information
- Obtain copies of your data in a portable format
- Receive information about our data processing activities
7.2 Correction and Updates
- Correct inaccurate or incomplete information
- Update your contact preferences
- Modify your communication settings
7.3 Deletion and Restriction
- Request deletion of your personal information
- Restrict processing of your data
- Object to certain uses of your information
7.4 Opt-Out Rights
- Unsubscribe from marketing communications
- Opt-out of non-essential cookies
- Withdraw consent for data processing
To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within 30 days.
9. Third-Party Services
We integrate with various third-party services to provide our services effectively:
9.1 Service Categories
- Payment Processors: Stripe, PayPal for secure transactions
- Cloud Storage: Google Drive, Dropbox for file sharing
- Communication Tools: Email platforms, video conferencing
- Project Management: Collaboration and workflow tools
- Analytics Services: Website and marketing analytics
9.2 Data Sharing
These third parties may collect and process your information according to their own privacy policies. We recommend reviewing their privacy practices.
9.3 External Links
Our website may contain links to external sites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing information.
10. Children's Privacy
Our services are designed for businesses and adults. We do not knowingly collect personal information from children under 13 years of age.
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information from our systems.
Parents or guardians who believe their child has provided us with personal information should contact us immediately using the information in Section 12.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes, we will:
- Update the 'Last Updated' date at the top of this policy
- Notify you via email for significant changes
- Post notices on our website
- Provide a summary of changes upon request
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Information
If you have questions about this Privacy Policy, want to exercise your rights, or need to report a privacy concern, please contact us:
Privacy Officer
We will respond to your privacy-related inquiries within 30 days. For urgent matters, please call our main number and request to speak with our Privacy Officer.
Legal Disclaimer: This privacy policy is provided for informational purposes and may need to be customized for specific legal requirements in your jurisdiction. We recommend consulting with legal counsel to ensure compliance with applicable privacy laws.